Questions related to: Phone Specific

I can’t find my downloaded application! Where can I find it?
I get no sound on my Nokia phone. What should I do?
I get no vibration on my Nokia phone. What should I do?
I receive the message Certificate error: "Contact the application supplier" when trying to install Gibble iM on my Symbian Series 60 v.3 phone. What should I do?
When I tried to update Gibble iM on my Nokia I got the following popup "The function is not supported on this phone model.". What should I do?

Questions related to: Technical Questions

I have a technical question! Where can I get answers?
I get a message saying "Memory Full" when installing the program. What am I doing wrong?
Should I install Gibble iM in the phone memory or on my memory card?
When I start Gibble iM I get a question if I want to connect to Internet. Can I avoid this message?
I get a permission error message like "You are not authorized to access file system, check Java Application permission settings". Is something wrong with my phone?
I can't connect via WLAN! What am I doing wrong?
When I try to download Gibble iM I receive a popup that says something about a certificate. What am I doing wrong?

Questions related to: Using Gibble iM

I have some ideas/proposals about improvements to Gibble iM!
I want to turn off the sounds/vibration for Gibble iM! How do I do that?
How do I change MSN user in Gibble iM?
Can I receive calls while I’m using Gibble iM?
When I use Gibble iM and several of my contacts send me messages, how do I know which one of my buddies has sent me a message?
My girlfriend also uses Gibble iM and her icons are pink. Why is that?
I want to know which version of Gibble iM I’m running. Is this possible?
Is there any way to update my application?
The sound level in Gibble iM is very low. Is there a way to adjust this?

Questions related to: Economy

If I use Gibble iM, will I get a huge phone-bill?
How much is the data usage in Gibble iM?

Questions related to: General

What do I need to run Gibble iM?
What type of mobile phone is required to run Gibble iM?
Question: Is there any way to avoid entering http://get.gibbleim.com in my phone browswer to get Gibble iM?

If you have a question not listed above, please send us a email:
support@gibbleworld.com

Answers related to: Phone Specific

Q: I can’t find my downloaded application! Where can I find it?
A: When the application is downloaded the phone itself decides where to store the application. Usually it is to be found in one of the following locations: My Own, Applications, Installed, Games or Java applications.

Q: I get no sound on my Nokia phone. What should I do?
A: We’ve seen that game tones on some Nokia phones is default set to off. To turn this on do the following.
Series 40 phones: Menu->Settings->Profiles->General->Personalize->Application tones = On
Series 60 phones: Menu->Tools->Profiles->General->Personalize->Warning tones = On

Q: I get no vibration on my Nokia phone. What should I do?
A: We’ve seen that vibrating alert on some Nokia phones is default set to off. To turn this on do the following.
Series 40 phones: Menu->Settings->Profiles->General->Personalize->Vibrating alert = On
Series 60 phones: Menu->Tools->Profiles->General->Personalize->Vibrating alert = On

Q: I receive the message Certificate error: "Contact the application supplier" when trying to install Gibble iM on my Symbian Series 60 v.3 phone. What should I do?
A: To continue installation, please perform the following procedures: Go to your cell phone menu. Select Tools, then Application Manager. When you are in Application Manager, click Options and select Settings. Click on Software Installation and chose the option All.

Q: When I tried to update Gibble iM on my Nokia I got the following popup "The function is not supported on this phone model.". What should I do?
A: Some Nokia Series 40 phone models doesn't support redirection to a web browser. To update your application, please point your phone browser manually to http://get.gibbleim.com and download the application again. Remember to keep current stored settings.

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Answers related to: Technical Questions

Q: I have a technical question! Where can I get answers?
A: You are always welcome to send an email to: support@gibbleworld.com

Q: I get a message saying "Memory Full" when installing the program. What am I doing wrong?
A: If your memory is full, clear some space by erasing an application. Once there is sufficient space, try downloading Gibble iM again.

Q: Should I install Gibble iM in the phone memory or on my memory card?
A: Some mobile phones let you choose to install applications on either the phone memory or an external memory card. It doesn’t matter which one you choose.

Q: When I start Gibble iM I get a question if I want to connect to Internet. Can I avoid this message?
A: YES. Gibble iM is digitally signed(if possible) which means that its origin is verified by a third part. Briefly this gives you the opportunity to choose if this question should come to your attention or not. On some phones there is no support for our certificate and we are then not able to deliver a signed version of our application. In that case you have to download the unsigned version of Gibble iM.
Signed version of Gibble iM
Nokia Series 40 phones: Find Gibble iM on your phone->Options->Applications Access->Communication->Network Access->Always allowed
Nokia Series 60 phones: Menu->Tools->App mgr->Gibble iM->Options->Suite Settings->Network Access->Options->Always allowed.
Sony Ericsson phones: Locate Gibble iM on your phone and press More->Internet access->Never ask Unsigned version of Gibble iM Unfortunately there is no way for us to turn off this message if the application is not the digitally signed.

Q: I get a permission error message like "You are not authorized to access file system, check Java Application permission settings". Is something wrong with my phone?
A: As a default security, some mobile phones do not allow Java clients (like Gibble iM) to access the internet at all. You can allow access; it is usually in the JAVA- Games-, or Application settings menu. It is best to check your phone manual on how to do this. On Nokia phones go into the application settings, sometimes called "Application Manager" and set network access to "ask first time only???".

Q: I can't connect via WLAN! What am I doing wrong?
A: Most likely there is a problem with your WLAN configuration. Your WLAN gateway may block some TCP/IP ports which should be opened for normal Instant Messaging operation. Please contact your WLAN administrator to find out whether it allows you to work with such application as MSN.

Q: When I try to download Gibble iM I receive a popup that says something about a certificate. What am I doing wrong?
A: Gibble iM is digitally signed(if possible) which means that its origin is verified by a third part. On some phones there is no support for our certificate and we are then not able to deliver a signed version of our application. In that case you have to download the unsigned version of Gibble iM.

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Answers related to: Using Gibble iM

Q: I have some ideas/proposals about improvements to Gibble iM!
A: We very much appreciate comments and proposals about improvements to Gibble iM. After all, Gibble iM is developed with the users in mind. Send an email to feedback@gibbleworld.com

Q: I want to turn off the sounds/vibration for Gibble iM! How do I do that?
A: Under settings in Gibble iM there is a menu called sounds/alerts where this can be done.

Q: How do I change MSN user in Gibble iM?
A: In the main menu choose Settings->Accounts->MSN.

Q: Can I receive calls while I’m using Gibble iM?
A: There should be no problem whatsoever in receiving calls while using Gibble iM. Due to technical limitations with GPRS the connection may be lost if you talk for too long. If this happens you will sometimes get a question when you hang up if you want to connect again.

Q: When I use Gibble iM and several of my contacts send me messages, how do I know which one of my buddies has sent me a message?
A: Each one of your buddies who wants to start a conversation with you gets a speech bubble in the buddylist.

Q: My girlfriend also uses Gibble iM and her icons are pink. Why is that?
A: We’ve got a lot of questions about this one. Maybe we should be much clearer about this??? The thing is that when you install Gibble iM on your mobile phone you will get a question whether you’re a boy or a girl. If your answer is a girl your icons will be pink.

Q: I want to know which version of Gibble iM I’m running. Is this possible?
A: Absolutely. Under the main menu go to “About” options. Here you’ll find some information about the company and the version number of the application.

Q: Is there any way to update my application?
A: Yes! There is a built-in update function in Gibble iM. Whenever we find a bug or add more functions we put out a new version of Gibble iM. The next time you login you will get a message that a new version is available for download. If you don’t want to download the new version at that moment you may go to menu->settings->update later on to check for new versions. With Gibble iM you can be sure to get new features always.

Q: The sound level in Gibble iM is very low. Is there a way to adjust this?
A: On some Nokia and Sony Ericsson phones the phone itself decreases the volume when the Java program starts. By pressing the volume button on your phone you can increase the sound level.

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Answers related to: Economy

Q: If I use Gibble iM, will I get a huge phone-bill?
A: We have made sure that the data-usage is as low as possible. There are a few mobile operators left that charge as much as €5.- ($7.-) per MB. Luckily they are not many. Check with your operator what they charge per MB. Here is an example if you pay € 5 per MB: with the typical data usage this could cost you: 20 minutes of intense chatting (about 50 lines): € 0.30 - € 0.40 60 minutes online with little activity: € 0.15 - €0.25

Q: How much is the data usage in Gibble iM?
A: It really depends on how actively you are chatting. Here's an indication on what a typical session with Gibble iM could cost you: 20 minutes of intense chatting (about 50 messages): 0.06-0.08 MB 60 minutes online with little activity: 0.03-0.05 MB This indication is for when your mobile operator supports 'socket connections'. Most mobile operators do so.

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Answers related to: General

Q: What do I need to run Gibble iM?
A: You need a Windows Live Account. http://login.live.com You need to have a compatible phone. You need to install Gibble iM on your phone. You need to have an internet connection configured on your phone, most phones come pre-configured. Your operator must support socket connections.

Q: What type of mobile phone is required to run Gibble iM?
A: To use Gibble iM, you need a mobile with Internet access. To find out if your device is supported, please visit our download section. Finns en direct lank till supported phones.

Q: Question: Is there any way to avoid entering http://get.gibbleim.com in my phone browswer to get Gibble iM?
A: Unfortunately not. An advice though is to save the link as a bookmark when entered the first time. That way you will be able to send the bookmark via bluetooth or as a sms to your buddies.

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